Frequently Asked Questions

Following are a range of questions we find are most commonly asked, you can also call or email us if there is something else you would like to know.

Call reception to make an appointment on (03) 9717 1200 or you can book online:
Book Online

We do understand sometimes things come up and we are more the happy to change or cancel your appointment. We do require a minimum of 24 hours notice for cancellation of an appointment. Due to the high demand for our service, this allows the clinic sufficient time to offer the appointment to another waiting patient. Therefore, please be aware that a late cancellation or missed appointment may incur a fee. Thank you for your understanding.

Allow up to 45 minutes for your first consultation and please bring any x-rays, scans or other relevant medical reports to the appointment. For new patient babies please bring along their Maternal and Child Health ‘green’ book to the appointment as well as a bottle if not breast feeding.

Your osteopath will ask questions about your problem and symptoms and take a detailed medical history. Next your practitioner will conduct a thorough examination of the body which includes the area where you have pain/discomfort and related areas, to help determine how best to manage your condition. Once the osteopath has finished their examination they will formulate a diagnosis and discuss a treatment plan with you. Your treatment will be tailored to your condition and may include soft tissue massage, manipulation, articulation, stretching, and gentle balancing techniques. Treatment may also include advice on stretching and strengthening exercises, posture, diet, ergonomics and stress management techniques.

Please arrive at least 5 minutes early for your first appointment, as you will need to complete some paperwork.

As osteopathy is a ‘hands on’ manual therapy, often the practitioner will ask you to remove some clothing, e.g trousers or top, depending on the area of your body requiring treatment. It’s important that you feel comfortable, so you may want to wear loose pants or bring a pair of shorts to change into.

Your initial consultation will take up to 45 minutes. This will enable your osteopath to take a thorough history, examine and treat you. Follow-up treatments are shorter and take up to 30 minutes.

The number of treatments required is dependent on a number of factors such as the nature of the condition and the duration of the pain, as well as compliance by the patient to exercise and postural advice. After the first couple of visits your osteopath will be able to give you a better indication of treatment duration.

No, you don’t need a referral to see an osteopath. As an osteopath is a primary healthcare practitioner, all you need to do is call and make an appointment.

Private health rebates are available for osteopathic services. If you have ‘extras’ on your insurance policy you are most likely able to claim a portion of your treatment costs, which you can claim on the spot at our clinic via HICAPS.

Medicare does not cover osteopathic treatment unless you are referred under the Team Care Arrangement/ Chronic Disease Management Program, which is managed and provided by your GP.

The Team Care Arrangement/ Chronic Disease Management Program is a Medicare Scheme designed for people with a chronic disease or condition. It allows for up to five Allied Health consultations per year where a portion is subsidised by Medicare. If you are experiencing musculoskeletal pain in conjunction with another medical condition please ask your GP if you are eligible for a referral under this program.

Please note the TCA/ CDM program is not a bulk billed service. Full payment is required on the day then a proportion of the fee can be claimed back using this rebate. Please contact our friendly reception staff for further information about the fees and out of pocket expenses.

All our practitioners are registered with Workcover, TAC and Veteran’s Affairs. Please contact your third-party insurer for further details.

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